Scott Brothers Privacy Policy

Scott Brothers (East Grinstead) Limited is a company registered in England  under company registration number 1922120 who’s registered address is at 178 London Road, East Grinstead, West Sussex. RH19 1EY.

Scott Brothers is a data controller for the purposes of Data Protection and is registered with the information Commissioner’s Office, with reference number ZA363773.


Scott Brothers take all necessary steps to meet privacy principles and requirements to protect personal information as applicable with UK and European legislation. The purpose of this is to explain how we collect and store information from our clients and other individuals that we deal with.

Reasons/purposes for processing information

We process personal information to enable us to maintain our own accounts. Contact details are used for the purpose of phoning or emailing a customer usually following a direct request for information. We keep product sales records for the purpose of future correspondence from the customer should they require information on their purchase, also for technical queries, warranty claims and for potential product recall reasons where the customer/owner needs to be contacted.

This information remains within our company, would never be sold and is only shared with manufacturers and subcontractors only with the express permission of the person whose information it is. Examples of our subcontractors include our Aerial engineer and an external repair agent authorised by the manufacturer, also processing a manufacturer’s warranty on behalf of the customer.

Our staff know to protect any personal data provided and once information is felt to no longer be needed it is destroyed, data on paper is securely shredded.

If during installation of equipment a third party application on the new purchase requests accepting terms and conditions then our staff will seek permission of the customer. Without this permission we will not accept the terms and conditions and advise the customer accordingly. We advise customers to check terms and conditions of third party applications prior to use.


CCTV on our premises is used for maintaining the security of property, protection of staff and premises, for preventing and investigating crime. For these reasons the information processed may include visual images, personal appearance and behaviours. This information may be about customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance. Where necessary or required this information is shared with the data subjects themselves, employees and agents, services providers, police forces, security organisations and persons making an enquiry with the appropriate proof of identity.




If required we may collect data to research how users move over our site for the purpose of future improvements to the site. We do not make any effort to discover your identity through your IP address. Whilst we are responsible for our website the transmission of information via the internet is not completely secure. Although we will protect your personal data we cannot guarantee the security of data transmitted to our site, any transmission is at your own risk. We would encourage users to be aware when leaving our site via a link to check the privacy policy of the connecting site.



Scott Brothers is PCI DSS compliant and it is reviewed annually. We do not accept payment via our website. Only necessary payment details belonging to transactions are retained and then destroyed after 4 months.

They are only retained for this time in case the card company requests proof of the transaction.

Customer copies of receipts that are generated by our PDQ card machine are either given to the customer if requested or destroyed by shredder again with the customers agreement.


Contacting us:

Scott Brothers (East Grinstead) Limited

178 London Road, East Grinstead, West Sussex, RH19 1EY. Tel. 01342 323192, Tel. 01342 321117